Why record with TCN?
Call recordings can help ensure regulation compliance and enhance training. TCN’s software comes with call recording built into the core system with various helpful features for your contact center.
Store all your recordings in one location.
Simply search and find specific calls anytime, anywhere.
Call recording storage expands as your business grows.
100% call recording and cloud storage
Never pay for a third-party service to store, manage, and access recordings of your choice. Through TCN’s software, your contact center can have around-the-clock remote access to any call.
All data and recordings are available in one cloud, even when you’re away from the office.
You can still search for and review any recording within TCN.
Download any recording for offline access and shareability within teams.
Keep your consumers’ information safe with redaction capabilities that keep your call center PCI and HIPAA compliant.
Call recording promotes
- Quality monitoring
- Process compliance
- Dispute resolution
- Agent coaching and training
Use your recordings to review and train employees while monitoring compliance issues and service quality.
Keep track of call transfers and quickly sort through and search for recorded calls using metadata, keywords, agents, or specific dates.
Discover new levels of call center efficiency
Scalable and secure for all businesses
Grow and adjust as your business and consumers do. With TCN’s cloud-based software and built-in security, there is no limit to how many calls can be recorded and stored while staying compliant and organized.
What our product experts are saying
“TCN’s system has been an invaluable asset to many of our clients. The reassurance and security that comes from having every call safely stored in one cloud location provides call centers relief and reduces stress about compliance issues while allowing them to hold agents to a higher standard.”